Arlo|Smart Home Security|Wireless HD Security Cameras

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Brandy3
Aspirant
Aspirant

My card was charged twice for a monthly subscription today however when I log in it says that I don't currently have any plans. I made an attempt to reach out to chat support only to be told that because I don't have an active subscription I can't do that because it's for subscribers only. 

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BrookeN
Arlo Moderator
Arlo Moderator

I have reached out to support regarding the subscription on the account. They will reach out to you as soon as possible. 

Brandy3
Aspirant
Aspirant

Following up from report on 9/12/2024. Still no update, I still have 2 pending charges for the same amount. It still says on the app and online that I have no plan active.  How can a person who what's going on when you can't get love customer service.

BrookeN
Arlo Moderator
Arlo Moderator

I re-reached out to support, please let me know if you do not hear from them by the end of this week. 

Brandy3
Aspirant
Aspirant

Thank you for the update hopefully someone from the company will get back to me regarding this matter of charges and no service still.