Subsciption

[miquelapolanco]

I purchased a subscription but it says I need to add devices to my account. I have four cameras set up to my account. 

[Dannybear]

Did you purchase a single or multiple camera subscription?

 If you login to your account using the my.arlo.com with a browser and go to settings, can you manage your subscription?

[StephenB]

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@miquelapolanco wrote:

I purchased a subscription but it says I need to add devices to my account. I have four cameras set up to my account. 

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Also, are you using a friend account?

[miquelapolanco]

The subscription we showed said it accommodates multiple cameras, but it's not showing any as active under our subscription not gives us an option to "active" cameras. 

[miquelapolanco]

I was the first person to set up an account linked to these cameras, the subscription was purchased under an "invited/friend" account.

[StephenB]

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@miquelapolanco wrote:

I was the first person to set up an account linked to these cameras, the subscription was purchased under an "invited/friend" account.

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The subscription needs to be purchased under the primary account. 

So you'll either need to

1. cancel, and then re-subscribe in the correct account.
2. remove the camera(s) from the current account and re-onboard them to the account with the subscription. 

[Lacey2022]

Ours only added one of the two cameras and it will not record. Absolutely ridiculous. Can’t get anyone on the phone to help.

[Lacey2022]

This is helpful as we did this, it showed 2 of 2 on subscription however only one recorded still.

[Dannybear]

Seems to be the cart before the horse, why would you be allowed to purchase a subscription for an account without devices. You can’t get support with a subscription without devices.

You can’t even transfer, now you have lost your money and have to purchase another subscription for the account that has the devices. Even with a subscription the cameras still don’t work?

[StephenB]

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@Lacey2022 wrote:

This is helpful as we did this, it showed 2 of 2 on subscription however only one recorded still.

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Can you make a manual recording while livestreaming the camera that isn't recording?