Subscription

[Lacey2022]

I’m on my last straw with Arlo, how do I get somebody to give me a call? I was told we aren’t privileged enough cause of our subscription. I’m not about to waste anymore time and money with Arlo. I have had never ending chats and nothing gets done.

[Dannybear]

You can check your warranty status using the mobile app, go to the settings page, select support and choose the device you have to see what support options are available. 

[Lacey2022]

I’ve done that and it only gives me a chat option, it’s ridiculous! When chatting I’ve asked them to call me as well and they won’t. I don’t understand. The chats also have lasted up to two hours and nothing was fixed. 

thanks for your help though!

[StephenB]

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@Lacey2022 wrote:

I’ve done that and it only gives me a chat option, it’s ridiculous! When chatting I’ve asked them to call me as well and they won’t. I don’t understand. The chats also have lasted up to two hours and nothing was fixed. 

What subscription do you have?  Have you successfully onboarded the camera(s)?

Also, what problems are you having - perhaps we can help.