Arlo|Smart Home Security|Wireless HD Security Cameras

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OUBrew
Aspirant
Aspirant

My original two Essential Spotlight cameras are connected to my network and are working but they are NOT showing on my feed and no recording any event log history.  

 

I have gone through the trouble shooting steps but have not factory reset them.  Is this my only remaining option?  

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jguerdat
Guru Guru
Guru

The first thing to check is your subscription status. The cameras come with a short trial sub but when that expires you must purchase a plan for cloud recordings. This has been true since 2018 when the Ultras were first introduced.

OUBrew
Aspirant
Aspirant

I am already paying for the subscription each month

StephenB
Guru Guru
Guru

@OUBrew wrote:

I am already paying for the subscription each month


Try making a manual recording while livestreaming.  If that works, check the feed for the recording.

 

Does that work?