Arlo|Smart Home Security|Wireless HD Security Cameras
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Sound quality

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  • ‎2023-06-22 07:53 AM
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Clogman69
Aspirant
Aspirant
‎2023-06-22 07:53 AM

Why is the playback sound on one of my Essential outdoor camera’s so poorly low even though I have speaker and microphone settings both set at 100%. The other essential camera is fine? Thanks 

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JamesC
Community Manager
Community Manager
‎2023-06-23 02:28 PM

Clogman69,

 

Are both cameras the same model?

 

JamesC

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Clogman69
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Aspirant
‎2023-07-12 06:04 PM

Yes, they are both the same cameras but yet one of them has poor sound volume. 

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JamesC
Community Manager
Community Manager
‎2023-07-14 01:19 PM

Clogman69,

 

If you swap locations with the working camera. Does the issue follow the camera or the location?

 

JamesC

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Clogman69
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Aspirant
‎2023-07-28 05:56 PM

It follows the camera. 

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JamesC
Community Manager
Community Manager
‎2023-08-01 12:48 PM

Clogman69,

 

I encourage you to reach out to the Arlo Support team to investigate the issue further. You can find support options within the Arlo Secure mobile app under Settings > Support

 

JamesC

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