Sound quality

[Clogman69]

Why is the playback sound on one of my Essential outdoor camera’s so poorly low even though I have speaker and microphone settings both set at 100%. The other essential camera is fine? Thanks 

[JamesC]

Clogman69,

Are both cameras the same model?

JamesC

[Clogman69]

Yes, they are both the same cameras but yet one of them has poor sound volume. 

[JamesC]

Clogman69,

If you swap locations with the working camera. Does the issue follow the camera or the location?

JamesC

[Clogman69]

It follows the camera. 

[JamesC]

Clogman69,

I encourage you to reach out to the Arlo Support team to investigate the issue further. You can find support options within the Arlo Secure mobile app under Settings > Support

JamesC