Recordings in library lost

[LouA]

All of the videos in my library were gone this morning.  New activities were not being recorded.  Finally new actives were being recorded but the history is gone.

I have a valid subscription to save recordings.

[ShayneS]

The issue has been identified and will be resolved shortly. I will provide another update as soon a I have more information to share. 

[ShayneS]

The Arlo development team is currently investigating this issue. We will provide an update as soon as we have more information to share with the community.

[desertrat1981]

The camera, a Pro4, was working fine till recently. Now I got this notice. I get push notifications but doesn't show in the library. I run it on battery on a schedule during the night. It kills a fully charged battery in a week now where it use to last like 2 months. Nothing was changed. Even the activity zones are enabled. Any ideas?? Thanks.

[StephenB]

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@desertrat1981 wrote:
The camera, a Pro4, was working fine till recently. Now I got this notice. I get push notifications but doesn't show in the library. 

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It sounds like the 3-month trial subscription just expired.  Check the subscription area in the app.

The subscription wouldn't cause the battery issue though.

[ShayneS · Accepted solution]

There has been an update on the backend that should have resolved this issue. There was an issue with notifications being sent for motion detected outside of set activity zones, that is why you were not receiving any recordings in the library. The issue was with the Smart notifications and not missing recordings in the library.

Thank you  

[Adam17]

Thank you!

[LouA]

While I understand the problem of unwanted alerts and videos not being saved, I still don't understand how/why my entire history for 30 days was lost.  Fortunately there were no critical videos and all seems to be working now, the loss of my library concerns me.