Arlo|Smart Home Security|Wireless HD Security Cameras
Arlo Community

No recordings after free trial ended

Reply
Discussion stats
  • 4 Replies
  • ‎2022-10-29 02:36 PM
  • 1235 Views
  • 0 Likes
  • 2 In Conversation
Kevin98585
Aspirant
Aspirant
‎2022-10-29 02:36 PM

I added a third essential camera to my system, after the free trial it quit recording alerts, it gives me alerts but it doesn't record the event, what's the problem? Please help, Kevin 

 

 

 

Labels:
0 Likes
Reply
Message 1 of 5
1,235
4 REPLIES 4
jguerdat
Guru Guru
Guru
‎2022-10-29 02:49 PM

You need a subscription to record to the cloud. Your trial ran out so use Settings, Subscription to add one.

0 Likes
Reply
Message 2 of 5
1,231
Kevin98585
Aspirant
Aspirant
‎2022-10-29 03:02 PM

Why do my older cameras continue to record?

0 Likes
Reply
Message 3 of 5
1,228
Kevin98585
Aspirant
Aspirant
‎2022-10-29 03:03 PM

Why do my older cameras continue to re ord without a subscription 

0 Likes
Reply
Message 4 of 5
1,225
jguerdat
Guru Guru
Guru
‎2022-10-30 07:10 AM

Assuming that the older cameras are no newer than Pro 2 (you didn't specify), they still have the free 7 day plan. Anything newer than the Pro 2 needs a subscription. That's why you got the trial, to get you started.

0 Likes
Reply
Message 5 of 5
1,206
Discussion stats
  • 4 Replies
  • ‎2022-10-29 02:36 PM
  • 1236 Views
  • 0 Likes
  • 2 In Conversation

Arlo
Support

Visit our support page for answers from simple setup to security optimization. Search for something specific or select a product or category for helpful articles and videos.

Visit Arlo Support

Arlo App
for Support

For personalized support specific to the Arlo products you own, access Support from within the Arlo iOS or Android App. Simply login to your Arlo App, go to Settings, Support, then select the Arlo product you would like support for.