Florida

[Jon1948]

My essential wiFi spotlight camera will not connect to my 2.4G router no matter what I do. Nor can I reset to factory settings.

[jguerdat]

What do you see when you try to either onboard or reset the camera? Are you holding the sync button for >15 seconds when resetting? Is the battery charged?

[Jon1948]

Testing all your comments. No it did not help. 

[jguerdat]

But you didn't tell us what you see. We need all details.

[Jon1948]

Charged all night.

8:52 am. Steady blue light.

Set router to 2.4

Pressed sync 2 seconds

Flashed blue 5-6 times then stoppped

Pressed sync again 

Flashing blue

Looking

Did not connect

Flashed amber

Pressed sync again

Flashing blue

Got chime

Stopped flashing blue

Pressed sync again 

Flashing blue

Looking

9:00 am did not connect

Flashed amber 6-8 times

Now nothing. No lights

Regards

[jguerdat]

No personal details on an Internet forum, please.

The "no w no lights" is problematic. First, try a reset as described here:

https://kb.arlo.com/000062438/How-do-I-factory-reset-and-re-sync-my-Arlo-camera

If still no good/no lights, swap at the store or, if you have a subscription, use Settings, Support to start communication with official support.