Has anyone experienced blurry image from their Arlo essentials camera?

[BDavis01]

Arlo Essential Blurry Image

[JamesC]

BDavis01,

Are you able to provide a screenshot of what you're seeing?

JamesC

[Pam66]

I have the same problem.  Half of the video feed is fine, the other half is blurry.  Tried unplugging the power source, we rebooted the base station, same issue.  

Picture attached.

[JamesC]

Pam66,

Have you tried physically wiping of the face of the camera?

JamesC

[Pam66]

Yes we have. 

[StephenB]

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@Pam66 wrote:

Yes we have. 

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Have you taken a close look at the lens?  I'm wondering if it might be scratched.