HELP locked out of account. It kicked us out and won't recognize any devices to sign in

[DMeyer22]

VMB4540

The app kicked us both out and neither of us can sign back into account. It says devices not recognized and when we have a push notifictation sent it never comes.  Can't do the email as that account is no longer accessible.  We have 5 cameras and our base station. EXTREMELY FRUSTRATED!!

[StephenB]

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@DMeyer22 wrote:

Can't do the email as that account is no longer accessible.  

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FWIW, you should have changed the email on the Arlo account before that happened.

I'm tagging the mods ( @BrookeN , @ShayneS , @JamesC ) so they can create a support ticket on your behalf.

After you regain access, make sure you are using an email address that works.  Also consider adding SMS as a verification method.

[BrookeN]

I have opened a support ticket in regard to not being able to access your account. Support will reach out to you as soon as possible.