Essential spotlight camera won't discover

[Misschristinama]

I've been trying for days I did all the trouble shooting help before I throw these in the trash

[JamesC]

Misschristinama,

At what point are you experiencing an issue? Are you seeing any error messages?

Are you trying to set up using a mobile device or a PC?

JamesC

[VLevin4043]

I'm having the same issues. First I bought the 3 pack from Walmart, learned about the 2.4 GHz, and changed my router to a Linksys dual-band I had (learning as I go). Cameras picked up my router, undetected by the Arlo app on iPad and 2 different iPhones. Tried factory resets, and tried the hot spot method mentioned in another post. Learned that Walmart often sells refurbished cameras, and returned those after 3 days of failed attempts. Gave Arlo another try, and purchased the 4 pack of essential spotlight cameras from Best Buy and a Netgear Nighthawk router, first try, no luck. Turned off the "hide my IP address" in the wireless settings on my iPhone's internet and FINALLY, one camera was detected and worked almost immediately!! NOW, the 3 additional cameras are connected to my router but still are not detected on my Arlo app. I have tried customer support, resetting, and double-checking the internet password, I know I have selected the correct device, and attempting every device I can set them up on, I have sat on the side of the router, and I'm at a loss. I feel like it's a connectivity issue or fault with this specific camera model and/or the app. I have read through countless threads and this model and the app seem to be a common problem.

[JamesC]

VLevin4043,

You seem to indicate you were able to onboard successfully with the second set of cameras but you're still experiencing an issue. Are the cameras showing offline in the Arlo app or are you seeing something else?

JamesC

[Misschristinama]

I've tried both and it says ur device cannot be discovered I can't believe I spent 350 on junky cameras

[Misschristinama]

I wish it was that easy for me

[JamesC]

Misschristinama,

Try factory resetting your camera. Follow the steps here to complete the factory reset: https://kb.arlo.com/000062438/How-do-I-factory-reset-and-re-sync-my-Arlo-camera  

After the reset is complete, attempt onboarding again.   

Note: Be sure the camera is fully charged and your mobile device is connected to your 2.4GHz WiFi network before attempting to re-onboard. 

JamesC

[Misschristinama]

I have done that already a few times still doesn't work

[Xman007]

This may sound real simple..,.you are definitely choosing the correct camera model at the start?

[Misschristinama]

Yes I'm choosing the right one