Essential spotlight camera has worked fine for about 3 months. Now it is not

[Dougherty]

It is beyond frustrating that no matter what you cannot reach a real person. My Essential spotlight camera has worked fine for about 3 months. Now it is not. I have recharged it. I have removed it from account and tried to redo it. Nothing. It blinks blue, chimes, then cannot connect. When I go online for help it wants me to sign up for a $2./99 month support. I bought this one so I did NOT have to pay for support. I am 70 years old and beyond frustrated. I will return this to Best Buy this week if I cannot get it to work. 

[Dannybear · Accepted solution]

The arlo legacy camera models pro2 and earlier retained the 7days free cloud storage when the ultra and subsequent models were released back in 2018 requiring a subscription.

It would be nice for arlo to clearly explain this on the package before you open it.

The customer support entitlement changed in 2021, you are now required to have a subscription to qualify for access to immediate support.