Essential spot light camera VMC 2030

[Wazade1947]

I have 2 essential spot light cameras ( VMC2030) one works fine & the other has come up with "offline".

I have tried the batteries ,there OK, I have tried the amber light tip but it still does not work.

ANY FURTHER TIPS

[StephenB]

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@Wazade1947 wrote:

I have 2 essential spot light cameras ( VMC2030) one works fine & the other has come up with "offline".

I have tried the batteries ,there OK, 

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That is confusing, as you cannot remove the batteries from the Essential cameras.

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@Wazade1947 wrote:

I have tried the amber light tip but it still does not work.

ANY FURTHER TIPS

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Did you remove the camera from the account when you did the hardware reset?

Are you saying that you can install the camera, but it goes offline?  Or that you cannot install it?

[Wazade1947]

Thks 4 your reply

By batteries, I meant they were fully charged.

Trying to connect the camera after the bell response, it's just times out & won't connect.

Waz

[ShayneS]

@Wazade1947 

Can you try performing a factory reset via these steps? https://kb.arlo.com/000062438/How-do-I-factory-reset-and-re-sync-my-Arlo-camera#:~:text=For%20Essent....