web portal freezes when i try to access mode

[LitleJoe]

I got two essential cameras in use. I set up the scheduling from my web browser when I first put them online and it worked fine. But now when I click on MODE I can't click on the camera to make any changes from my browser. I have other cameras (Arlo pro and pro2) and those work fine. What changed? It says in the help section :

"The following instructions are the same if you're logged in to your Arlo account using the Android app, iOS app, or web browser."

Web browser DOES NOT WORK for the mode control.

HELP!

Joey

[ShayneS]

Hi,

Just wanted to provide an update, the issue has been identified and there should be an update addressing this next week. 

Thanks!

[ShayneS]

The Arlo development team is currently investigating this issue. We will provide an update as soon as we have more information to share with the community.

[Johndjohn]

web portal freezes when i try to access mode button . windows 10  microsoft edge

[Dannybear]

Can you try using private window in edge to see if it works.

[Dannybear]

Will it work for incognito or private window in the browser?

[LitleJoe]

No, I tried private window and still doesn't work. I use Firefox and this is the first time I had any trouble.

[Dannybear]

I checked my Firefox browser and can access the mode page without issue.
While this could be a regional server issue with arlo it may point to an account issue that needs resetting.
If you have a subscription you can contact arlo support via the app settings page.

[RegularJoe]

My desktop can't access "mode", either.

  I can only do it on my phone.

It's been like this for about 2 weeks now, it seems like.

[RegularJoe]

  I can't edit my previous post to add this picture...

[LitleJoe]

Good to know I am not the only one.

[RegularJoe]

I can't access the MODE function from my desktop or laptop, either one, just the phone app.

  There are 2 other users, besides me, that have made posts about the same issue.

[RegularJoe]

If you scroll through the other posts in this particular forum, you'll see that there are 3 of us having the exact same problem.

[LitleJoe]

I remember seeing at one other but I haven't seen a solution. I will dig deeper. If I find a solution I will post it here.

[Dannybear]

When using edge browser I don’t get a lock up when accessing mode page. That said I have my cameras attached to a base station rather than connected to the wifi.
This could explain why I don’t have the issue.

[Dannybear]

I mentioned previously that I have working access to mode page in browser but realise that my cameras are attached to a Base station. This could be why not everyone is getting the issue.

[ShayneS]

Hi

Are the affected users connected directly the router or base station? 

@LitleJoe which cameras so you experience this issue with? I see you have 4 essential cameras.

[RegularJoe]

I myself have the essential spotlight type.

  I'm connected to wifi, not a hub.

I contacted Arlo Support this morning and told them that there were 3 of us experiencing the same issue.

[LitleJoe]

The ones in question are not connected to a hub. When I first installed the two that are on wifi i was able to use my browser to finish setting it up. I mainly setup the scheduling from my browser but now I can't access the MODE from computer. I can access it from the phone app, but i like using the PC better.

Joey

[LitleJoe]

Hey RegularJoe,

Thanks for contacting them, I was just fixing to do that as well but will wait. Let us know what you find out.

Joey

[jguerdat]

More reports may cause more action to be taken. Go ahead and file a bug.

FWIW, my cameras that are not connected to a base/hub have no problem with controlling modes. I use Chrome so perhaps FF is an issue. Have you tried any other browsers?

[ShayneS]

Thanks for the feedback, I have escalated these reports and I will provide an update ASAP. 

[LitleJoe]

I tried Microsoft Edge and it was the same thing.

Joey

[ShayneS]

The Arlo development team is currently investigating this issue. We will provide an update as soon as we have more information to share with the community.

[LitleJoe]

Thank you.

[MrBill923]

I just replaced my VMC2030 because of inconsistent motion detection. With the new camera when connecting with my PC (Google Chrome) I have the same problem: the Mode page freezes.  I have no problem with the Arlo app on my cell (Android) phone. I had no problem with my first camera. Any help? 

[SamHobbs]

For more than a week, in the website when I click on Mode I just get Please Wait. Nothing happens after that. The only thing I can do is to use the browser's back button. I can get into mode from my phone but not from my desktop (the website). I probably need to create a support case for this.

I am not sure what the camera is; I forget. The camera's hardware information says it is a VMC2030AerH8.