Can’t reset essential XL

[Billy137]

Reset is not working. Camera is blinking Blue for a view seconds.

[jguerdat]

Did you actually hold the button for at least the amount of time to get the LED blinking? https://kb.arlo.com/000062438/How-do-I-factory-reset-and-re-sync-my-Arlo-camera

[Billy137]

Hi, Its strange if I hold the button after 3 seconds, 1 second orange and then flashing blue every 3 seconds. With holding the button. The orange led 1 time only flashing 1 second.

[ShayneS]

Please reach out to the Support Team to further investigate this issue you are experiencing. You can find several options for contacting support through the Arlo Mobile App by navigating to Settings/System/Support.