Camera will not sync

[Joliet]

Constant low battery alerts, This happened 10-17-21 and now the camera that was malfunctioning will not sync and is basically useless. Its a year old. Please fix this Arlo

[ShayneS]

@Joliet

What does the LED display when pressing the sync button? Have you tried to pair over the web portal as well?

[Joliet]

the led does what its supposed to .blue blinks    im unfamiliar with the web portal..i have 2 of these and the other connected no problem

[ShayneS]

@Joliet

Have you removed the camera from the device settings? Can you try on My Arlo.com by navigating to the Devices tab > Scroll down > Add New Device 

[Joliet]

Yes. Removed tried to reconnect
It “connected” today only to have a spinning wheel and a message that says its offline.
At this point it has to be a defective camera. I will be trying to get a new one