Arlo|Smart Home Security|Wireless HD Security Cameras
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Camera will not sync

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  • ‎2021-10-19 07:32 PM
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Joliet
Aspirant
Aspirant
‎2021-10-19 07:32 PM

Constant low battery alerts, This happened 10-17-21 and now the camera that was malfunctioning will not sync and is basically useless. Its a year old. Please fix this Arlo

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ShayneS
Arlo Moderator
Arlo Moderator
‎2021-10-20 09:31 AM

@Joliet

 

What does the LED display when pressing the sync button? Have you tried to pair over the web portal as well?

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Joliet
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Aspirant
‎2021-10-20 09:59 AM

the led does what its supposed to .blue blinks    im unfamiliar with the web portal..i have 2 of these and the other connected no problem

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ShayneS
Arlo Moderator
Arlo Moderator
‎2021-10-20 10:07 AM

@Joliet

 

Have you removed the camera from the device settings? Can you try on My Arlo.com by navigating to the Devices tab > Scroll down > Add New Device 

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Joliet
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Aspirant
‎2021-10-24 12:07 PM
Yes. Removed tried to reconnect
It “connected” today only to have a spinning wheel and a message that says its offline.
At this point it has to be a defective camera. I will be trying to get a new one
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  • ‎2021-10-19 07:32 PM
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