Arlo spotlight XL charging and connecting issues

[T_her9761]

Hi have a 1.5 year old Arlo Spotlight XL essential camera. It was working normal until recently I have had trouble charging it.
I charge it for half a day and the batt stays red. ( I have the latest firmware)
Today I decided to unpair it from my hub and now it won't sync and no light comes on when I try charge.
- the charger cord works for my other cameras. Surely this camera is not dead after 1.5 year????

[jguerdat]

Could be either the camera or battery. Does the camera work when connected to AC power? That would point to either the battery or charging circuitry. You can also try a different USB charger.

[T_her9761]

The charger was faulty and I have since managed to give it a full charge. Unfortunately nothing happens when I press the sync button. ( do not get blue flashing light, also camera not found)
Not sure what more I can do, what do you suggest

[StephenB]

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@T_her9761 wrote:
Unfortunately nothing happens when I press the sync button. ( do not get blue flashing light, also camera not found)

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How long are you pressing it?  The reset procedure requires about 15 seconds.  https://kb.arlo.com/000062438/How-do-I-factory-reset-my-Arlo-wire-free-camera