Arlo essential won’t sync

[VF-1]

Hi camera won’t sync, done a hard reset already have another 2k camera working perfectly.

tried 2 different WiFi systems, still the same 

[jguerdat]

Did you reset as this FAQ shows?

https://kb.arlo.com/000062880/How-do-I-factory-reset-and-re-sync-my-Arlo-camera-Arlo-Secure-4-0

If so, the camera may well be faulty so swap at the store.

[VF-1]

Hi carried out a hard reset several times, everything working up to the point where it chimes but it will not synchronise 

[jguerdat]

Does your WiFi SSID or password have special characters or a space in them? If so, remove them or, if your router supports a guest network, enable that with a more bland configuration.