Arlo Essential Camera stopped saving images to library

[lenburt]

I added this essential camera to my system which already had two older cameras about 90 days ago.  It worked fine and then a trial subscription ran out and it stopped saving images to my library.  The other two cameras save fine.  Is it possible this camera needs a subscription?  I do not really need those subscription features but now the camera is basically worthless. 

Can anyone help?

regards, len

[StephenB · Accepted solution]

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@lenburt wrote:

Is it possible this camera needs a subscription? 

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Yes.

The older cameras (pro and pro 2 among others) came with 7-day cloud storage.  The newer cameras (starting with the Ultra in 2018) don't have that, and you need a subscription to get any cloud storage.

[lenburt]

Thanks - i have started a subscription just for that camera. I am surprised at the requirement for  subscription -- i am sure i should have read the product information more carefully.  I just cannot fathom how Arlo can justify leaving a camera completely worthless once the *trial* expired. How can any camera be of value without persisting the videos for at least a short period of time?