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App is not working

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  • ‎2026-01-05 03:42 PM
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Arlo-is-the-wor
Aspirant
Aspirant
‎2026-01-05 03:42 PM

My app will not work and there is no way to chat with a person to solve this.  Almost got scammed trying to call a number and they wanted $99 to “update my firmware” on my app.   Just emailed the support email and it got sent back.   What a shame.  Looking into Google cams right now.   

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ShayneS
Arlo Moderator
Arlo Moderator
‎2026-01-05 04:01 PM

Hi @Arlo-is-the-wor 

 

Thanks for reporting this. Can you provide more detail regarding the symptom you're experiencing so I can do my best to assist? 

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Arlo-is-the-wor
Aspirant
Aspirant
‎2026-01-05 04:17 PM

When i type in my login credentials it says unknown error.  I have tried deleting app and re downloading I have tried restarting my phone still the same outcome 

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ShayneS
Arlo Moderator
Arlo Moderator
‎2026-01-13 02:51 PM

Can you private message me with the best contact method and I'll have the team reach out to you ASAP.

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