The 2nd gen option does not appear in the app

[Ivevero23]

I’m in Puerto Rico and I’m trying to connect my 4 new essential outdoor camara and I’m unable to connect because The 2nd gen option does not appear in the app. There is a solution for these 

[Trerek]

I have finished disassembling my old Arlo wired and I have everything ready to make my 2nd doorbell operational....and Im in Chile south america....NOT WORKING as everyone outside US. Im going to reinstall the old one again...OMG

[fifteencedars]

When will the latest version of the Arlo app user interface be rolled out to all regions ( I'm in Bermuda). Totally unacceptable for this to not be completed.  People have purchased cameras expecting them to work and they don't.  There is no notice on the package to say the app may not be available in all regions.  Please fix this ASAP.

[fifteencedars]

Whole year later and still no fix, what is the delay.

[fifteencedars]

When will the onboarding for Bermuda be avaiable cant set up Essential Outdoor 2nd Generation.  This problem needs to be fixed!

[fifteencedars]

When will you have information on this, so many people are having this issue and Arlo has done nothing.  What is the hold up, people have spent money for something that doesnt work. Ans stop saying you don't have the information, you work for Arlo, go and find out!!!

[ivandatri31]

It's been over a year now and I have no solution. I'm in South America, I've bought three cameras on Amazon and I feel ripped off as there's no indication that they only work in the US. I decided to switch from WYZE to ARLO and it's been the worst decision I've ever made.
Obviously there's no support of any kind, I read hundreds of users with the same problem.
I hope they fix it soon.

[Jafv]

I live in Colombia and software version is 5.3.2 but essential 2nd option do not appear on app in order to pair.

[Cdroppe]

Same situation here in Chile.