The 2nd gen option does not appear in the app

[Ivevero23]

I’m in Puerto Rico and I’m trying to connect my 4 new essential outdoor camara and I’m unable to connect because The 2nd gen option does not appear in the app. There is a solution for these 

[Trerek]

I have finished disassembling my old Arlo wired and I have everything ready to make my 2nd doorbell operational....and Im in Chile south america....NOT WORKING as everyone outside US. Im going to reinstall the old one again...OMG

[fifteencedars]

When will the latest version of the Arlo app user interface be rolled out to all regions ( I'm in Bermuda). Totally unacceptable for this to not be completed.  People have purchased cameras expecting them to work and they don't.  There is no notice on the package to say the app may not be available in all regions.  Please fix this ASAP.

[fifteencedars]

Whole year later and still no fix, what is the delay.

[fifteencedars]

When will the onboarding for Bermuda be avaiable cant set up Essential Outdoor 2nd Generation.  This problem needs to be fixed!

[fifteencedars]

When will you have information on this, so many people are having this issue and Arlo has done nothing.  What is the hold up, people have spent money for something that doesnt work. Ans stop saying you don't have the information, you work for Arlo, go and find out!!!

[ivandatri31]

It's been over a year now and I have no solution. I'm in South America, I've bought three cameras on Amazon and I feel ripped off as there's no indication that they only work in the US. I decided to switch from WYZE to ARLO and it's been the worst decision I've ever made.
Obviously there's no support of any kind, I read hundreds of users with the same problem.
I hope they fix it soon.

[Jafv]

I live in Colombia and software version is 5.3.2 but essential 2nd option do not appear on app in order to pair.

[Cdroppe]

Same situation here in Chile.

[ehip12]

When are you going to fix this? I see way too many negative comments about this product because you haven’t expanded the regions. I’m going to request a full refund and switch to another brand. This is the worst! I WILL NEVER BUY ARLO AGAIN. The after-sales service is useless. Do yourself a favor and don’t buy this product.

[Vene]

James, do you have any updates on the software patch. And brother annoyed. I purchased these cameras and ship them halfway across the world and they don’t work

[Vene]

James, this is really not good enough. Somebody needs to get this sorted as soon as possible. I’ve shipped these cameras halfway across the world. I’m very unhappy with this product and obviously the support provided for the product

[steveri1999]

I live in Colombia and bought 4 Essential 2nd generation cameras through Amazon.  When  I tried to connect the cameras I discovered that they are not supported by Arlo in Colombia.  When will this be fixed.  There was no warning on the Amazon site that the cameras could not be used in Colombia.

[Edinburgh_lad1]

Can you not use a VPN to setup an account and then onboard? 

[fifteencedars]

It looks as if Arlo have finally updated the app to include the 2nd Generation camera ( for my country anyway) Thanks Arlo for listening!!!

[Brittny]

What country is this? 

[ehip12]

From Costa Rica, but they should have resolved this a long time ago for all Latin America

[fifteencedars]

No sorry It HAS NOT BEEN RESOLVED!

[ehip12]

Wich is your country? Here is not solved 

[CarlosGarcia]

I live in Colombia and bought 5 Essential 2nd generation cameras through Amazon.  When  I tried to connect the cameras I discovered that they are not supported by Arlo in Colombia.  When will this be fixed.  There was no warning on the Amazon site that the cameras could not be used in Colombia.

This is not new and nobody gives an answer.. 

[fifteencedars]

When can customers expect this to be fixed. Over a year and still no update! It should not take this long to complete the update!! PLEASE RESPOND TO CUSTOMERS WHO HAVE PURCHASED THESE CAMERAS!!

[fifteencedars]

Bit a good enough response! Go and speak to whoever the hell is running this company. People have spent money and nothing has been done!!!

[fifteencedars]

It has not been fixed!

[fifteencedars]

Sorry it hasn’t been resolved. I was able to set up using a vpn, but the only problem is the time zone is incorrect. Hopefully, Arlo will sort this update out.

[ehip12]

Hi !! Did you set up the vpn on the phone? I tried that way but it doesn’t work 

[carlos5981]

doesnt work. these peoplo dont care