The 2nd gen option does not appear in the app

[Ivevero23]

I’m in Puerto Rico and I’m trying to connect my 4 new essential outdoor camara and I’m unable to connect because The 2nd gen option does not appear in the app. There is a solution for these 

[StephenB]

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@carlos5981 wrote:

doesnt work. 

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Actually it does work.  To be clear, you need to have the VPN in place when you create the account.  You disconnect it when installing the cameras.  You also need a payment method for the country where the VPN was terminated.

[Fernando0989]

I just bought Arlo VMC3050 I installed the app but my camera model is not shown in the app. 

[ehip12]

I hope they see the level of complexity the user has to go through to use a product that should be simple to use.

[carlos5981]

I will try, thanks.

What do you mean by a payment method in the country were the VPN was created? I am from Uruguay south america. Is there any specific country that will work better? Do I have to Choose USA? 

Thanks 

[carlos5981]

Hola

Pudiste solucionar el tema de la instalacion? Yo soy de uruguay. No he podido ni con VPN. 

Sls

[carlos5981]

Hi. Any solution to this problem??

Thanks

[StephenB]

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@carlos5981 wrote:

I will try, thanks.

What do you mean by a payment method in the country were the VPN was created? I am from Uruguay south america. Is there any specific country that will work better? Do I have to Choose USA? 

Thanks 

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If you terminate the VPN in the US, then you will need a payment method with a US billing address.

[carlos5981]

thanks.

Unfortunatelly I dont have a billing address in the US. Guess I am stuck like all the others. Its incredible Arlo doesnt inform on this.

[carlos5981]

yes, didnt work either

[carlos5981]

hi, can you explain how exactly you solved this? 

[jguerdat]

Here's the list of countries that can get subscriptions (and, thus, have credit cards for payments):

https://kb.arlo.com/000062249/Where-is-Arlo-Secure-available

Note that these countries may also not currently be able to onboard new cameras due to Arlo's slow roll-out of regions that can do so.

[cdroppe2]

Hi all,

I was able to install the cameras here in Chile using a VPN. Right now I am enjoying the 30 day trial of Arlo Secure but as soon as that expires I will not be able to renew it as I Don't have a US billing address.

[fifteencedars]

An option might be a compatible base station. You connect the camera to it via your WiFi router and I think it can save recordings. I have an old one that I used on older Arlo cameras and that’s where my recordings were saved. I was told that it is compatible for the 2nd gen essential camera so I will give it a try before my trial ends.

[ehip12]

Yes, that would be ok, but I don’t have the set up option in the app.

[fifteencedars]

Can you try set up while using vpn to see if option is there.

[StephenB]

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@fifteencedars wrote:

An option might be a compatible base station. 

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Direct access to local storage (via the app) requires a VMB4540 or VMB5000 smarthub.

Older bases (VMB4000, VMB4500) support local recording, but do NOT support playback.  The ONLY way to see local recordings with these bases is to eject the storage using the app, and then connect it to a PC.

[ehip12]

I tried but it doesn't work, I don't know if I have to change also my account settings.

[Jafv]

I have a compatible base station, but the problem isn't compatibility base station - camera, the problem is when you have an account outside US on Latin America countries. 

[StephenB]

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@Jafv wrote:

I have a compatible base station, but the problem isn't compatibility base station - camera, the problem is when you have an account outside US on Latin America countries. 

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If you don't get a subscription, then you can just create the account using a VPN that terminates in the US.  The US payment method isn't needed unless you have a subscription.

[Arlocappi]

Hi can you say why the second gen doorbell isn’t showing up in the app to add it?  I’m in guyana South America 

[StephenB]

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@Arlocappi wrote:

Hi can you say why the second gen doorbell isn’t showing up in the app to add it?  I’m in guyana South America 

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Arlo limits the countries where it can be installed.  The workaround is to create an account when connected to a VPN that terminates in the US.

If you need a subscription then you will also need a US payment method.

[ehip12]

I tried that but it gave me the same country.