Receiving notifications but no feed

[JonW2]

I receive notifications but I have nothing showing under Feed. I have a single camera subscription.

[anne789d]

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@JonW2 wrote:

I receive notifications but I have nothing showing under Feed. I have a single camera subscription.

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Thank you for helping people get the information they need. Great stuff as usual. Keep up the great work!!!

[jguerdat]

^^ Useless AI response.

STart by verifying the camera is in the subscription. Can you use live feed and make a manual recording? If so, what is your active mode as shown on the Dashboard? Is there an appropriate rule for the camera in that mode?

[JonW2]

I have a Secure Single Camera subscription until 2026. I can see a live image but there doesn't appear to be a button to make a manual recording. It is set for Arm Away and the rule for the camera is Motion - Record & Notify with all Automations disabled ie Schedule 1, Schedule 2, Arrive, Leave. The feed page is blank.

[StephenB]

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@JonW2 wrote:

I can see a live image but there doesn't appear to be a button to make a manual recording. 

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Touch the video while livestreaming and you should see some icons overlay the video.  The center bottom should be show a target.  Touch that, and recording should start.  The center of the target will turn red during recording.