Receiving notifications but no feed

[JonW2]

I receive notifications but I have nothing showing under Feed. I have a single camera subscription.

[jguerdat]

^^ Useless AI response.

STart by verifying the camera is in the subscription. Can you use live feed and make a manual recording? If so, what is your active mode as shown on the Dashboard? Is there an appropriate rule for the camera in that mode?

[JonW2]

I have a Secure Single Camera subscription until 2026. I can see a live image but there doesn't appear to be a button to make a manual recording. It is set for Arm Away and the rule for the camera is Motion - Record & Notify with all Automations disabled ie Schedule 1, Schedule 2, Arrive, Leave. The feed page is blank.

[StephenB]

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@JonW2 wrote:

I can see a live image but there doesn't appear to be a button to make a manual recording. 

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Touch the video while livestreaming and you should see some icons overlay the video.  The center bottom should be show a target.  Touch that, and recording should start.  The center of the target will turn red during recording.

[JonW2]

The button at the centre bottom of screen when viewing a live video is a  microphone button. No sign of a recording button.

[jguerdat]

Depending on the version of the camera (FHD or 2k), check the camera settings under Video Settings to see if you have Local 2k Live Streaming enabled. Disabling that should get you the manual record icon (and others).

[StephenB]

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@JonW2 wrote:

The button at the centre bottom of screen when viewing a live video is a  microphone button. No sign of a recording button.

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This is what I see:

[JonW2]

This is what I see.

[JonW2]

I have chatted with Live Chat and apparently my device was under a monthly trial period, which expired recently before moving on to the paid single camera plan. A new device has to be assigned manually to the Secure Single Camera plan. Such steps are possible only by removal and re-sync of the device. This is a problem as the camera is in a different country and it cannot be done remotely. It will have to wait until the next time I am there!

Thanks for your help.