Arlo|Smart Home Security|Wireless HD Security Cameras

Arlo Community

Join Now Sign in Help

Reply

I have the Arlo Essential Spotlight Camera ( pack of 3) after some time two out of the three cameras stopped working. We've made sure it was charged but that wasn't the issue. I have warranty on the product and would like to use my warranty for new ones.

Unfortunately, the chat bot will not put me in contact with anyone. Here I am posting on this thread hoping to hear from someone with customer support that will help me through my warranty process.

PS: the serial number on the box has started fading, so I'm not sure if "NAE" is the correct ending letter.

1 REPLY 1

Verify that you have an active subscription in Settings, Subscription or Settings, Home Plans. Without a subscription you can't talk to official support about the warranty. You could purchase a single camera monthly plan to enable this conversation and then cancel it when done.

Arlo
Support

Visit our support page for answers from simple setup to security optimization. Search for something specific or select a product or category for helpful articles and videos.

Visit Arlo Support

Arlo App
for Support

For personalized support specific to the Arlo products you own, access Support from within the Arlo iOS or Android App. Simply login to your Arlo App, go to Settings, Support, then select the Arlo product you would like support for.