Camera keeps going offline

[Pam66]

Purchased an Essential Outdoor 2nd Gen camera. The camera keeps going offline. Checked WiFi connectivity, signal strength, etc all checks out fine. Network strength shows strong, however the camera goes offline randomly. It eventually comes back online, sometimes within minutes, sometimes hours or days later. Need some guidance on what could be causing the problem. 

[BrookeN]

I have reached out to our development team to investigate the behavior you are seeing. I will update the community as soon as possible. 

[BrookeN]

@Red15Baron are you still seeing this same behavior?

[Red15Baron]

Yes, This problem still exists. Right now it's making a good paper weight on my desk.

[BrookeN]

Can you please dm me with a good phone number to reach out to you as well as a good time to call. You send a dm by clicking on the envelope icon on the top right of the forum page.

[Red15Baron]

I'm sorry, but I don't see an envelope icon?

[BrookeN]

@Red15Baron I sent you a private message you can respond to that with that information. 

[BrookeN]

I received that information thank you for providing that. I have reached out to support to contact you, they will be in touch as soon as possible. 

[Cissou0209]

bonjour , j'ai exactement le meme probleme que red15baron 

les cameras se deconnectent tout le temps 

et nouvelle application non intuitive 

je ne recommande plus ce produits a mes amis 

CDT 

[BrookeN]

@Cissou0209 please reach out to support, you can do this within your app. They will be able to look into this further. 

[Cici13]

Its beyond frustrating. I finally got one back on and put it up and got a notification that arlo updated the camera so it took it offline. I think arlo is doing this.

[BrookeN]

Is it just on one of your cameras or all of your cameras? Does it stay offline or is it only for a certain amount of time? What type of device are you using Android or iOS?

[Red15Baron]

This problem has been solved. My up/down speed was low. 

[gsrnadeem]

I'm still seeing this issue and with Gen3 camera as well. Any update on the fix?

[prunesquallor]

After repeatedly doing resets on the device, and swapping devices around, it eventually started working normally.

I don't recall seeing a firmware update, my wireless connectivity was decent in this spot (not great but not terrible), and I changed nothing else. I did do at least one swap of uninstalling and reinstalling the problem spot with a camera at a different spot.

Eventually it started working reliably, and has been fine since then (knock on wood).

[Red15Baron]

After weeks of frustration, I finally found that my download and upload speeds were very low. It turned out that I was getting the internet connection via the Arlo hub and not directly from my modem. I was getting read of 12/6, now I’m getting 41/6.

[Jcapache41]

The same thing happen to my essential last week. My WiFi signal is strong the camera went offline. My XL was completely fine just a few feet away. Very frustrating lately with these cameras 

[BrookeN]

Are you still seeing this same behavior?

[Red15Baron · Accepted solution]

No, the problem has been fixed. Thank you.