Camera keeps going offline

[Pam66]

Purchased an Essential Outdoor 2nd Gen camera. The camera keeps going offline. Checked WiFi connectivity, signal strength, etc all checks out fine. Network strength shows strong, however the camera goes offline randomly. It eventually comes back online, sometimes within minutes, sometimes hours or days later. Need some guidance on what could be causing the problem. 

[BrookeN]

I have reached out to our development team to investigate the behavior you are seeing. I will update the community as soon as possible. 

[BrookeN]

@Red15Baron are you still seeing this same behavior?

[Red15Baron]

Yes, This problem still exists. Right now it's making a good paper weight on my desk.

[BrookeN]

Can you please dm me with a good phone number to reach out to you as well as a good time to call. You send a dm by clicking on the envelope icon on the top right of the forum page.

[Red15Baron]

I'm sorry, but I don't see an envelope icon?

[BrookeN]

@Red15Baron I sent you a private message you can respond to that with that information. 

[BrookeN]

I received that information thank you for providing that. I have reached out to support to contact you, they will be in touch as soon as possible. 

[Cissou0209]

bonjour , j'ai exactement le meme probleme que red15baron 

les cameras se deconnectent tout le temps 

et nouvelle application non intuitive 

je ne recommande plus ce produits a mes amis 

CDT 

[BrookeN]

@Cissou0209 please reach out to support, you can do this within your app. They will be able to look into this further.