No video recordings - recording video upon detection is now "grayed out"

[PeterJB]

I am all at once not getting a recording when motion is detected (it has previously worked for 4 months).  After some research I noticed that the option of recording video upon detection is now "grayed out".  How do I fix?  Thank you.

[steve_t · Accepted solution]

To have cloud recording, you require a subscription. Do you have an active subscription. The camera came with 3 months of free subscription

[Eilat]

I bought a subscription for 200 dollars around a year ago it said it lasted for ever

[StephenB]

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@Eilat wrote:
I bought a subscription for 200 dollars around a year ago it said it lasted for ever

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There is no lifetime subscription.  I am thinking you googled for Arlo support and reached a scam support site.

• https://kb.arlo.com/000062119/How-can-I-avoid-Arlo-support-scams