Arlo|Smart Home Security|Wireless HD Security Cameras
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No video recordings - recording video upon detection is now "grayed out"

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PeterJB
Follower
Follower

I am all at once not getting a recording when motion is detected (it has previously worked for 4 months).  After some research I noticed that the option of recording video upon detection is now "grayed out".  How do I fix?  Thank you.

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steve_t
Master Master
Master

To have cloud recording, you require a subscription. Do you have an active subscription. The camera came with 3 months of free subscription

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steve_t
Master Master
Master

To have cloud recording, you require a subscription. Do you have an active subscription. The camera came with 3 months of free subscription

Eilat
Aspirant
Aspirant
I bought a subscription for 200 dollars around a year ago it said it lasted for ever
StephenB
Guru Guru
Guru

@Eilat wrote:
I bought a subscription for 200 dollars around a year ago it said it lasted for ever

There is no lifetime subscription.  I am thinking you googled for Arlo support and reached a scam support site.

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