Offline

[kng112]

My essential indoor cam is offline , reset, removed device and reconnect, unplugged/plugin, still shows offline. Any idea what’s going on? My internet is great and the other 2 cam works perfectly fine.

[jguerdat]

Use Settings, Support to perhaps start the replacement process.

[kng112]

thanks for the reply, try everything still now work. looks like need replacement,(newly install about 6weeks)

[StephenB]

---

@kng112 wrote:

thanks for the reply, try everything still now work. looks like need replacement,(newly install about 6weeks)

---

If you can still exchange it with the seller, then do that instead of contacting support.