Arlo|Smart Home Security|Wireless HD Security Cameras

Essential indoor cameras

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pgadaleta
Aspirant
Aspirant

I am having extreme difficulties setting up arlo essential indoor cameras to an already existing account with many cameras. I have tried to set up at least 10 times. Only two times have I even received a chime from the scanning and then it freezes up at trying to update the firmware. Does anyone know what the issue would be?

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ShayneS
Arlo Moderator
Arlo Moderator

I have seen some hiccups with the onboarding process, Are you trying to setup directly to your router? you can try onboarding via the web portal as well. 

pgadaleta
Aspirant
Aspirant

I have tried both. I cannot even get a chime with the router. That is why I am trying to connect directly with the web. But that doesn't seem to be working either. I may have to return these cameras.

ShayneS
Arlo Moderator
Arlo Moderator

Do you have a mesh wifi system or dual bands active at the moment? 

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