I can't sync my Arlo Essential Outdoor 2nd Gen with my VMB4540 hub

[fsitios]

Hello, what is the solution to this problem? I have a VMB4540r3 base station whose firmware version is 1.25.1.0_1687_1f1c874, but my Essential 2Gen indoor camera model is not present in any Arlo app list as an option to pair it or add it as a device. I just listed the first generation essential camera model (the one with the pairing button on the bottom).

Regards,

Fernando

[StephenB]

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@fsitios wrote:

 but my Essential 2Gen indoor camera model is not present in any Arlo app list as an option to pair it or add it as a device.

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Generally this means that the camera is not available in your country.  What country are you in?

[fsitios]

Hello Stephen,

I am in Argentina. I already have 6 Arlo cameras, older models, and they all work fine.  Is this restriction new? How do I know which models I can use in my country?

Thank you!

[StephenB]

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@fsitios wrote:

I am in Argentina. I already have 6 Arlo cameras, older models, and they all work fine.  Is this restriction new?

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Several of the newer models only show up in countries where Arlo offers subscriptions.

IMO a bad idea - I don't know why Arlo does that, or if/when the gen 2 cameras will show up in your app.