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Solved! Go to Solution.
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Online and Mobile Apps
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I get it to play sound in the arlo app when I do the following on iOS. Its a workaround till they fix it:
1. Close the arlo app
2. Turn off wifi, leaving it on 4G.
3. Open the arlo app. Sound is now working.
4. Turn on wifi from control center, while the app is still active.
This works for me at least, hope it works for others too untill they patch it up.
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It safe to say I will never buy another Arlo product. EVER and I will
Discourage every one I know from buying them as well .
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Lol, this is a joke, right? All devices except one old iPhone updated to the new app and you can no longer use the baby monitor as a baby monitor. Returning this and the other Arlo Baby monitor I bought last week ASAP if not fixed.
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Hey, I tried your phone lock workaround. Does not seem to work for me with the same circumstances and settings.
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This is a HUGE problem and many have already posted something in the community. I'm on the phone with customer service now. They're not helpful.
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Also, looks like it only affects the iPhone. Runs okay on iPad.
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Still works if you login to your Arlo account on a laptop.
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https://mobile.twitter.com/ArloSmartHome/status/1054024536256000001
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Looks like their marketing department is just as incompetent as their engineering.
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Same issue - latest iOS on iPhone and iPad. #fail
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No sound on IOS 12.0.1 on iphone X. Arlo baby Hardware# 6, running firmware 1.8.5.3_21226. Sound works on desktop/website.
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Arlo: could you please get on and either send another app update which fixes this or post a step by step fix.
Response to this issue is way way too slow on your part : no sound makes this monitor worthless!
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