Same problem here, the camera is useless and I have no way to monitor my child for the following night now. How dare you release a new version that is no working properly for one of its main features ? How irresponsible and careless are you?
iPhone X - iOS 12.0 : no sound.
iPad Pro - iOS 12.0 : no sound.
If you have an issue contact the better business bureau. I had no luck with their support but low and behold they are responsive when you take it up a notch.
Now they update the app and it’s a joke. Change the icons, locations, and without explanation. Way to know your audience...worst baby product I have ever purchased.
WiFi and use LTE data there IS a sound. HOWEVER-wouldn’t suggest this overnight without unlimited data obviously. Interesting troubleshooting. Probably why another user said it worked in the car-wasn’t Bluetooth related but rather network related.
Hey Guys. I'm currently on the phone to Arlo/Netgear reporting this shocking glitch in the latest app update. If we all do the same and REPORT THE FAULT (rather than just writing and whingeing about it in these pages) then hopefully it will be put through to the app developers for correction ASAP...
PEOPLE POWER!! Call them or email them NOW!!!
We should all email the board. The camera has been giving us nothing but trouble since day 1. And this no sound issue is a nightmare.
The Arlo development team is aware of this issue and will have an update available as soon as possible. We apologize for any inconvenience caused, I will post again as soon as I have more information.
By the way, using the cellular network instead of the local WiFi, as suggested by others, seems to work indeed. Except I am using a WiFi only iPad to monitor my child at night. And I wonder how much cellular data the app would consume if turned on all night anyway...
Last thing Arlo needs is a bunch of upset moms.. Will not help sales.
Not sure how this update was pushed out to the public. Are these apps tested prior to release?
This is not alloved on a baby monitoring app!!
You are crazy, People!
Also, the menu and buttons are completely changed!!
Solve the problem ASAP!!
I will not sleep tonight as I need to hear my baby.
This camera is stupid, waste of money!