iOS app update no sound

[IAMSAMMICH]

Updated to the newest iOS app with the refreshed interface and both my wife and I are unable to hear audio on our baby monitor now. Please fix ASAP.

[Sea_J_Sea]

Same for me. Thing has been buggy since we decided to go with it. Only reason we did was to have all of our security cameras available in one app. Not worth the money, music library never works, streaming has been pixelated, and now the audio doesn’t work. That just can’t happen.

[Blstone]

Same

[kmmcnulty1]

Has anyone contacted support and received any further information or help?

[Dromero80]

I am having the same issue. This makes the camera worthless. Any update from Arlo?

[nwametze]

Same problem here, worthless product...

[iJRambo]

No audio issue on iOS live view with App version 2.6.0 released Oct 16,2018. I found a work around when using HomeKit you can add it to your devices and hear sound until the app is software is fixed.

[iJRambo]

No audio issue on iOS live view with App version 2.6.0 released Oct 16,2018. I found a work around when using HomeKit you can add it to your devices and hear sound until the app is software is fixed.

[TomMac]

No one mentions which app...IOS Or Android... sort of needed info if you expect Arlo to see this and fix it

Just tested my Android S7 and all is fine

[Blstone]

Having same issue. Frustrated. 

[TomMac]

need to know which APP...IOS or Android

[Sea_J_Sea]

IOS 12.0.1

[Totacion]

Can’t believe. I just bought Arlo Baby yesterday and was awesome. I update de app today and the Sound it’s off. Please fix it asap.

[Totacion]

Can’t believe. I just bought Arlo Baby yesterday and was awesome. I update de app today and the Sound it’s off. Please fix it asap.

[peteypie04]

Phone automatically updated to the new app in the middle of the night, now I’m not sleeping as I’m trying to get the sound working.. so much stress. Please fix ASAP. What is the point of having a monitor without sound.
Tired mumma

[Sea_J_Sea]

Yes, they said they’re aware of the issue and trying to come up with an action plan.

[pamebert]

Maybe it's the "Always Listening" icon?  However, seeing as how there is no sound at all with the new update, seems pretty pointless to have this icon at all!  Sure would be helpful to get an announcement as to what is changing and how to work the new app.  Even better, it would be great to have the new firmware work as it's supposed to.  Incredibly disappointed.

[Julio5622]

Agree. New app update is terrible. NO SOUND whatsoever from baby monitor. Fix asap!!!

[RussUK]

Same issue here. No audio from Arlo Baby monitor. A CRITICAL feature broken. Fix needed as a priority please Netgear.

Woke up this morning to find the App had automatically updated to v2.6.0 (on IOS 12.0.1) and that the audio feature has stopped working.. Two hours of trying to get it to work but to no avail. Last thing we needed as sleep deprived parents!

How on earth did this release make it through your QA and UAT phases Netgear?!

Please, please, please fix this immediately or roll back to previous version while you work out what went wrong!

Please don’t leave us parents in the lurch.

[Matt791]

Same issue, very frustrating. Was able to get the sound to work once after deleting and reinstalling the app but it stopped shortly after and hasn't worked since. luckily I was able to catch the wife before she updated hers. This needs to be fixed ASAP. It's a very expensive paper weight if it can't monitor sound...

[jaydayclay]

Same for me. Another stellar release! Is the Arlo Baby team just one person? How was testing the audio somehow overlooked?

[kekurutz]

No audio on my Arlo Baby anymore either after app update to 2.6.0..........

[mx71]

I'm having the same issue on both an iPhone and iPad, both with the new version of the app. Sound is working on my Android tablet with what seems like the older version.

[ABYasa]

No more sound from arlo baby camera!! Need an urgent update to fix this issue. Are u out of your mind arlo ?

[Poohdeedoo]

Um, what the hell!? No sound on my arlo baby.!! So unreliable! When is this going to be fixed?!

[Poohdeedoo]

So, when will this be fixed!? This camera is useless without sound! Can’t hear my child.. HOW did arlo miss this part of testing? Or was it even tested. Wow. Fix it, you will have lots of angry parents soon!