Unable to connect to Homekit

[brianosaurus69]

I had to reset my HomeKit and I'm trying to add the Arlo Baby back to it, but the app just hangs after selecting my home, and pressing "continue". I've read about token resets being the way to fix this.

Can someone reset my token?

Thanks

[ShayneS · Accepted solution]

Hi @brianosaurus69

I have reset your token, please try again and let me know how it goes.

Thank you

[brianosaurus69]

Seems to have fixed it!  Thanks!

[ShayneS]

Awesome!

[nunnun]

Can you please reset my token as well? (It keeps discovering even after the factory reset)

[ShayneS]

Hi @nunnun

I have reset your token, please reboot your device and try again.

[DS87]

Can you reset my token too please?

[SRaga]

I Have the same issue while connecting with Apple HomeKit.

Why don’t you put a token reset button in the guided procedure?

Thanks

[ShayneS]

Hi @DS87

I have reset your token, please reboot your base station and try again.

[Boarlo]

Can you reset my token as well? I’m stuck on the “discovering your device” screen when trying to add to HomeKit. Thanks!

[Boarlo]

Can you reset my token? I’m stuck on the “discovering your device” screen when trying to add to HomeKit. Thanks!

[ShayneS]

HI @Boarlo

I have reset your token, please reboot your base station and try again.

[Sascha_germany]

Hi Arlo-Team, can you send me a reset token, please? I cant add my base station to apple home kit. Thanks in advanc!

[flaquete]

I added 3 cameras but they don’t appear in HomeKit.

[jdg710]

I need my HomeKit token reset too please! TIA.

[ShayneS]

I have reset your tokens, please reboot your base station and try again.

[Jbarse]

Can you please reset my token as well? Thanks

[ShayneS]

Hi @Jbarse

I have reset your token, please reboot your base station and try again.

[Sascha_germany]

Can you please reset my token as well?

[ShayneS]

Hi @Sascha_germany

I have reset your token, please reboot your base station and try again.

[Janddroh]

Please, can U make a token reset (again). No homekit option in the Arlo app. Thanks

[ShayneS]

Hi @Janddroh 

I have reset your token, please reboot your base station and try again.

[Sascha_germany]

Thanks, but it still did not work. Can you please reset again?

[ShayneS]

@Sascha_germany

reset complete.

[Witt291]

I need a token reset please. Am experiencing the same problems adding to HomeKit.