Arlo|Smart Home Security|Wireless HD Security Cameras

Token Reset please!

Reply
Discussion stats
  • 25 Replies
  • 4286 Views
  • 0 Likes
  • 13 In Conversation
brianosaurus69
Aspirant
Aspirant

I had to reset my HomeKit and I'm trying to add the Arlo Baby back to it, but the app just hangs after selecting my home, and pressing "continue". I've read about token resets being the way to fix this.

 

Can someone reset my token?

 

Thanks

1 ACCEPTED SOLUTION

Accepted Solutions
ShayneS
Arlo Moderator
Arlo Moderator

Hi @brianosaurus69

 

I have reset your token, please try again and let me know how it goes.

 

Thank you

View solution in original post

25 REPLIES 25
ShayneS
Arlo Moderator
Arlo Moderator

Hi @brianosaurus69

 

I have reset your token, please try again and let me know how it goes.

 

Thank you

brianosaurus69
Aspirant
Aspirant

Seems to have fixed it!  Thanks!

ShayneS
Arlo Moderator
Arlo Moderator

Awesome!

nunnun
Aspirant
Aspirant

Can you please reset my token as well? (It keeps discovering even after the factory reset)

IMG_2B40287400CD-1.jpeg

ShayneS
Arlo Moderator
Arlo Moderator

Hi @nunnun

 

I have reset your token, please reboot your device and try again.

DS87
Aspirant
Aspirant
SRaga
Aspirant
Aspirant

I Have the same issue while connecting with Apple HomeKit.

Why don’t you put a token reset button in the guided procedure?

Thanks

ShayneS
Arlo Moderator
Arlo Moderator

Hi @DS87

 

I have reset your token, please reboot your base station and try again.

Boarlo
Aspirant
Aspirant
Can you reset my token as well? I’m stuck on the “discovering your device” screen when trying to add to HomeKit. Thanks!
Boarlo
Aspirant
Aspirant
Can you reset my token? I’m stuck on the “discovering your device” screen when trying to add to HomeKit. Thanks!
ShayneS
Arlo Moderator
Arlo Moderator

HI @Boarlo

 

I have reset your token, please reboot your base station and try again.

Sascha_germany
Aspirant
Aspirant

Hi Arlo-Team, can you send me a reset token, please? I cant add my base station to apple home kit. Thanks in advanc!

flaquete
Aspirant
Aspirant
I added 3 cameras but they don’t appear in HomeKit.
jdg710
Aspirant
Aspirant
I need my HomeKit token reset too please! TIA.
ShayneS
Arlo Moderator
Arlo Moderator

I have reset your tokens, please reboot your base station and try again.

Jbarse
Aspirant
Aspirant
ShayneS
Arlo Moderator
Arlo Moderator

Hi @Jbarse

 

I have reset your token, please reboot your base station and try again.

Sascha_germany
Aspirant
Aspirant
Can you please reset my token as well?
ShayneS
Arlo Moderator
Arlo Moderator

Hi @Sascha_germany

 

I have reset your token, please reboot your base station and try again.

Janddroh
Tutor
Tutor
Please, can U make a token reset (again). No homekit option in the Arlo app. Thanks
ShayneS
Arlo Moderator
Arlo Moderator

 

Hi @Janddroh 

 

I have reset your token, please reboot your base station and try again.

Sascha_germany
Aspirant
Aspirant
Thanks, but it still did not work. Can you please reset again?
ShayneS
Arlo Moderator
Arlo Moderator

 

@Sascha_germany

 

reset complete.

Witt291
Aspirant
Aspirant
I need a token reset please. Am experiencing the same problems adding to HomeKit.