Post the latest update we finally have audio again! Thanks Tema Arlo.
However we have two persistent issues that are happening at night.
1. App keeps crashing and we are losing audio/vide at night
2. The ‘live’ streaming sometimes is 5-10 minutes behind?
My wife are I are iPhone users running ios12.0.1 and the latest arlo app 2.6.1. We both have issues with number one which is extremely distressing when you can’t hear your baby and have a decent night sleep as your’re worrying about them, but number 2 only seems to be happening on her device which is an iPhone 7 Plus.
Since the new update I have deleted the app and factory reset arlo baby to ensure it working properly with the new updates.
When you say the app crashes, does it provide any error messages?
Are you streaming locally or are you using mobile data to stream? Do you see the same behavior regardless of which connection you are using?
No it doesnt provide any error message - it just seems to crash and i need to re-open the app and login again.
We are streaming locally via WiFi.
When the issues started after the last update (when audio wasnt working on wifi) we did use 4G and that timedout after 10 or so mintues (im assuming due to network), however, with the latest update, WiFi seems to last a little longer - but all i can assume is Arlo is losing its data connection (potentially due to timeout/internet dropout/wifi dropout). Surely if the data drops out, Arlo would try and reconnect?
It seems like other users are also having the same problem with several new threads about it disconnecting /app crashing when on always listening mode.
This is referring on the latest iOS version, which is iOS 12.1. Make sure that when you are running the app that you have "App Background Refresh" turned on for the Arlo app. You can check this by going to iPhone Settings > General > Background App Refresh. Make sure it is on WiFi and toggle on for Arlo if it isn't already.
It is also just buggy in general. I frequently have to close the app and restart it because it gets stuck in full screen and won’t let me out or the video somehow is smaller and will only let me swipe it shut from the side instead of the bottom of the screen.