Gap in sensor history - Arlo Baby

[wgodfrey]

We have occasional gaps in the sensor history. Please see the attached image. It seems that the camera overheats, resets, and is unavailable for 2-4 hours. Is this a defect? Software problem? We've had the monitory now for about 5 days and this has occured at least 3 times.

[TomMac]

What makes u think it's overheating?  The Baby normally runs warm but not overly hot to touch.

Or is it possible the Baby is loosing wifi for a short time...

[wgodfrey]

Hi @TomMac, thanks for the reply. If you look at the image you'll see that there is an artificial extremely high temperature and humidity level when this occurs. It is not a WiFi issue as losing WiFi would not result in artificially high temperature and humidity.

Any other thoughts?

[TomMac]

You could try a full reset and or a recalibration of the sensor...

https://kb.arlo.com/1282685/How-do-I-reset-Arlo-Baby-to-factory-default-settings

And if NG, return for a new one or contact Arlo support re warranty 

[silvinnio]

Hi,

I have exactly the same problem with my Arlo Baby. See attached.

Should be something related to the last firmware update because 1 year I had no problems with the camera.

I have no more warranty.

How can I fix this?

[ShayneS]

Hi @silvinnio

  Have you tried contacting customer support regarding this issue? I have attached the link here for you - Arlo Tech Support