Bad quality of video, not related to signal strength

[JakobNylund]

My Arlo Baby Monitor worked great for a couple of weeks but then all of a sudden the quality of the video turned bad. Not the pixelation issue I’ve read about (Bluetooth, 2,4ghz or WiFi strength) it’s almost like the amount of colors went down to 256 or something.I first thought that the camera somehow merged nightvision with the normal camera but isn’t the case. Any ideas?

[TomMac]

IIRC, the baby can lower the rez is the data stream is low ( not 100% sure )...

But either way, I would 1)turn off the battery (switch on bottom under feet)) 2) un power then re power the Baby via the usb plug

See itf that helps...it should auto re-sync after a min or so

[JamesC]

JakobNylund,

Are you still experiencing an issue after the reboot suggested above by TomMac? If so, can you provide a screenshot?

JamesC

[JakobNylund]

Yes still the same issue even after reboot. 

[JakobNylund]

Here's a daytime screenshot

[JamesC]

JakobNylund,

Check your video resolution in the camera settings. What do you have selected? (1080p for best quality)

You can find this under Settings > My Devices > Arlo Baby > Device Settings > Video Settings > Video Resolution

JamesC

[JakobNylund]

720p but that’s only because I wanna make sure the stream runs smoothly as I’m not that interested in resolution really. But I have tried changing it to 1080 and it’s still the same problem - the color range looks more like 256 rather than millions of colors

[JakobNylund]

Re-uploading these images here instead of adding attachments to make it easier to see

Any ideas of what I should do?

[JakobNylund]

And heres a video (dropbox link) of the stream

https://www.dropbox.com/s/i14uonziwinvvpx/1524810910810.MP4?dl=0

[JamesC]

JakobNylund,

Please contact the Arlo Support Team to further investigate this issue. You will find several options for contacting support in the provided link.

JamesC