Arlo baby start up can't get it to even do the initial connection

[Rollo1488]

Can't get it to even do the initial connection, first time out of the box.... I even separated my 2.4 and 5 ghz channels so I could try on each channel and still nothing. I get to the screen after the QR code on my phone screen and when my phone is trying to detect the monitor... lasts for about 5 minutes then says not detected....

[jguerdat]

Try using a computer browser.

[evaredy]

I am having the same issues. It will no longer connect to either of my routers.

I have tried using the app and also the browser, I go through the motions and it detects the Q Code and Chimes and then it just takes ages before it fails to connect.

This is what I have tried so far

1. Firstly made sure everything was connected to the same router

2. Using the app to connect - Result = Fail

3. Using the Browder to connect - result = Fail

4. Reset Baby Arlo, used both app and browser to connect - Result = Fail

5. Tried to connect to the second router and made sure everything was connected to that router - Result = Fail

6, Powered off Baby and powered back on, reset again, rebooted pc and phone tried all above Again = FAIL

NETGEAR SUPPORT  please respond with a WORKING solution or you can shove this thing and I will get my money back!!

[JamesC]

evaredy,

From what you've described, it sounds like it will take more in-depth troubleshooting to identify the cause of this issue. Please contact the Arlo Support Team to further investigate.You will find several options for contacting support in the provided link.

JamesC

[evaredy]

Thanks for your reply, I will contact support via your link, hopefully, they can resolve this, or it's going back.

[Jan2912]

is your problem solved? 

[evaredy]

No, Not yet, I haven't had time to get onto them. My son just received his NDIS Plan and I have been trying to sort that out.

I am using one of mt Arlo Pro 2 cameras for now..