Arlo baby not saving manual recordings in library

[ghost345]

I manually record a live video of my baby on iPad this afternoon, but I can't find the file in the library. I tried on my iPhone and iPad, nothing is saved. any way I can retrieve the video? or to fix the problem?I was able to manual record and see the file in the library before. I don't know when it stopped working. 

Thanks in advance

[TomMac]

A manual record should be in the Library... or in a folder on ios named Arlo in gallery.

If you can't find it, try on the web access at my.arlo.com ( browser )

If not there, there is really no way to get it back as the Baby goes direct to the home wifi ( and not in a base usb/mem card backup )

[ghost345]

Thank you @TomMac I looked at the Arlo library On iPad, my iPad local photo and the library in the web portal. I suspected it’s out of cloud memory and deleted 2 days of old recording. Stlll not saving. I wish Arlo can let me save directly to local folder. Or tell us how many cloud memory left though.

[TomMac]

First , don’t worry about the space on the cloud ... Arlo stopped limiting storage on the cloud by amount and went to number of days on your service level... ( years ago )

Second, if you see any thing in the library you want to save you should be able to tap the vid, then hit the “three dots” ( lower right ) , that pops up an option to save to iOS photos.

[ghost345]

Good to know there’s unlimited cloud space @TomMac. My problem is baby Arlo is not saving my video is in the library, even though it said it is recording.

[TomMac]

If the Baby is not recording to the cloud, first verify that the setting are correct in the mode...

also try a manual record session ( hit the target icon ) as that should end up in the cloud too.

If NG on both , the only option may be to do a rest on the Baby ( hold reset for about 10 secs till the led flashes... ) then you may have to add it back to the system.

[ghost345]

It’s stlll not recording manually. It record when there’s motion abd audio though. I will try resetting the camera..

[ghost345]

I just turned it off from the bottom and restart. It’s not recording manual videos! Thank you

[ShayneS]

Please contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link. Arlo Tech Support