Arlo App Signing In Freeze on iPhone X iOS 13.5.1. Tried reinstalling.

[jmq1218]

Purchased only one week ago. Worked for the first time. Then could not sign in ever since. The App freezes at the sign-in page.

IOS 13.5.1 - iPhone X. Arlo App asked for a firmware update right after installation which was done.

Have tried re-installing the app but to no avail.

Have tried calling the support line - no one answered me. Have tried online chat - have waited for a long time with no response.

Grateful if someone can help me out here. Thank you!

[JessicaP]

Hi jmq1218,

Have you tried uninstalling, rebooting your iPhone X, and then reinstalling it to see if that works? Also is this happening when you're connected to cellular data and/or WiFi?

[jmq1218]

Jessica, I have tried literally everything. I have offloaded the app and uninstalled the app. Each time I rebooted my phone. I have tried disconnecting the camera from the power and reconnect.

This is very frustrating.

[JessicaP]

And this is happening even when you're on cellular data and/or WiFi, correct? And when you mean it freezes, do you mean the sign-in page keeps showing loading or does the app completely freeze like nothing is moving?

[jmq1218]

Correct. It happens regardless whether I’m on Wi-Fi or mobile data. The sign-in page permanently shows loading with the progress wheel spinning.

[JessicaP]

It looks like you may be experiencing an issue similar to this thread: Cannot login iOS App 2.17, Stuck on "Signing In" screen. As the link mentions, our development team is investigating this issue.

Keep an eye on that thread for any updates.

[jmq1218]

Jessica, it appears that it's been over a month that this issue has gone unresolved. I purchased Arlo Baby based on its perceived brand name. This is simply shocking customer experience. If you do put customers first, your development teams should be a lot more responsive than that.