Arlo App Signing In Freeze on iPhone X iOS 13.5.1. Tried reinstalling.
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Purchased only one week ago. Worked for the first time. Then could not sign in ever since. The App freezes at the sign-in page.
IOS 13.5.1 - iPhone X. Arlo App asked for a firmware update right after installation which was done.
Have tried re-installing the app but to no avail.
Have tried calling the support line - no one answered me. Have tried online chat - have waited for a long time with no response.
Grateful if someone can help me out here. Thank you!
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Hi jmq1218,
Have you tried uninstalling, rebooting your iPhone X, and then reinstalling it to see if that works? Also is this happening when you're connected to cellular data and/or WiFi?
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This is very frustrating.
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And this is happening even when you're on cellular data and/or WiFi, correct? And when you mean it freezes, do you mean the sign-in page keeps showing loading or does the app completely freeze like nothing is moving?
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It looks like you may be experiencing an issue similar to this thread: Cannot login iOS App 2.17, Stuck on "Signing In" screen. As the link mentions, our development team is investigating this issue.
Keep an eye on that thread for any updates.
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Jessica, it appears that it's been over a month that this issue has gone unresolved. I purchased Arlo Baby based on its perceived brand name. This is simply shocking customer experience. If you do put customers first, your development teams should be a lot more responsive than that.
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