Arlo|Smart Home Security|Wireless HD Security Cameras
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FayeCrocker
Aspirant
Aspirant
I m not sure if something on the inside of the camera needs to be died or serviced?? I try to add device and it only shows the orange light for a short amount of time (never a blue light). It scans the QR code and I hear a chime but it never find the device. I’m stuck for what to do next
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ShayneS
Arlo Moderator
Arlo Moderator

@catchappell

 

What steps are you stuck on with connecting your Arlo Baby to the Arlo mobile app? 

  • Which version of iOS is installed on your iPhone?
  • Which version of the Arlo mobile app are you running?
Doc_Hemlock
Aspirant
Aspirant
I’m the same as everyone else here. Arlo baby randomly dropped off app & HomeKit after an app update and now won’t rejoin the app. I can see it joining my wireless network and passing traffic however.

iOS version is 15.1 (tried on 15.2 beta also)

Arlo App Version 3.5.8

Issues started as of 3.5.6
ShayneS
Arlo Moderator
Arlo Moderator

The Arlo development team is currently investigating this issue. We will provide an update as soon as we have more information to share with the community.

ShayneS
Arlo Moderator
Arlo Moderator

Hi @catchappell

 

Are you still experiencing this issue? Do you mind sending me the serial number for the Baby camera you are having an issue onboarding?

 

Thank you

ShayneS
Arlo Moderator
Arlo Moderator

@Kellte2

 

Are you still experiencing this issue? 

ShayneS
Arlo Moderator
Arlo Moderator

Hello everyone, are you still experiencing this issue with your Arlo Baby cameras?

ShayneS
Arlo Moderator
Arlo Moderator

Are you still experiencing this issue with your Arlo Baby cameras?

Discussion stats
  • 31 Replies
  • 6756 Views
  • 7 Likes
  • 9 In Conversation