App won’t find my Arlo Baby!

[FayeCrocker]

I m not sure if something on the inside of the camera needs to be died or serviced?? I try to add device and it only shows the orange light for a short amount of time (never a blue light). It scans the QR code and I hear a chime but it never find the device. I’m stuck for what to do next

[ShayneS]

@catchappell

What steps are you stuck on with connecting your Arlo Baby to the Arlo mobile app? 

• Which version of iOS is installed on your iPhone?
• Which version of the Arlo mobile app are you running?

[Doc_Hemlock]

I’m the same as everyone else here. Arlo baby randomly dropped off app & HomeKit after an app update and now won’t rejoin the app. I can see it joining my wireless network and passing traffic however.

iOS version is 15.1 (tried on 15.2 beta also)

Arlo App Version 3.5.8

Issues started as of 3.5.6

[ShayneS]

The Arlo development team is currently investigating this issue. We will provide an update as soon as we have more information to share with the community.

[ShayneS]

Hi @catchappell

Are you still experiencing this issue? Do you mind sending me the serial number for the Baby camera you are having an issue onboarding?

Thank you

[ShayneS]

@Kellte2

Are you still experiencing this issue? 

[ShayneS]

Hello everyone, are you still experiencing this issue with your Arlo Baby cameras?

[ShayneS]

Are you still experiencing this issue with your Arlo Baby cameras?