Arlo Baby lullabies not playing sound

[mashanbear18]

No sound when playing lullabies or white noise from app. App shows sound playing but only a click noise coming from Arlo Baby unit.

The music button on the unit also does not play sound.

Both had previously worked.

[ShayneS]

Hi @mashanbear18
 

 I was not able to replicate this issue. Please contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link. 

[mashanbear18]

Hi,

Thank you. The issue has resolved itself somehow. Hopefully it’s not an issue with the hardware

[Bek19]

I am also having this issue. How long did it take for yours to resolve itself?

[mashanbear18]

Hi,

Ours was working again the next night. Strange..

[KPosada]

Hello,

Sound, microphone and lullaby’s are not working on my daughters Arlo Baby Cam. Does anyone have any idea what’s going? I’ve tried factory resetting and updated the app but nothing works.

[ShayneS]

Hi @KPosada

Does this occur on the web browser & Arlo app?

If you press the music button on the side of the camera does a lullaby start playing?

[mashanbear18 · Accepted solution]

At that time the buttons on the side did not produce sound either.

It has happened a few times now but I just restart the device and it works again.