Arlo|Smart Home Security|Wireless HD Security Cameras
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mashanbear18
Aspirant
Aspirant
No sound when playing lullabies or white noise from app. App shows sound playing but only a click noise coming from Arlo Baby unit.

The music button on the unit also does not play sound.

Both had previously worked.
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mashanbear18
Aspirant
Aspirant
At that time the buttons on the side did not produce sound either.

It has happened a few times now but I just restart the device and it works again.

View solution in original post

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ShayneS
Arlo Moderator
Arlo Moderator

Hi @mashanbear18
 

 I was not able to replicate this issue. Please contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link. 

mashanbear18
Aspirant
Aspirant
Hi,

Thank you. The issue has resolved itself somehow. Hopefully it’s not an issue with the hardware
Bek19
Aspirant
Aspirant
I am also having this issue. How long did it take for yours to resolve itself?
mashanbear18
Aspirant
Aspirant

Hi,

Ours was working again the next night. Strange..

KPosada
Aspirant
Aspirant
Hello,

Sound, microphone and lullaby’s are not working on my daughters Arlo Baby Cam. Does anyone have any idea what’s going? I’ve tried factory resetting and updated the app but nothing works.
ShayneS
Arlo Moderator
Arlo Moderator

Hi @KPosada

 

Does this occur on the web browser & Arlo app?

 

If you press the music button on the side of the camera does a lullaby start playing?

mashanbear18
Aspirant
Aspirant
At that time the buttons on the side did not produce sound either.

It has happened a few times now but I just restart the device and it works again.
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