Re: Arlo Baby device not streaming or disconnected
Cannot rely on this situation. Looks like the firmware update did something wrong on our devices.
How can I downgrade manually the firmware?
Like I said in early posts, the problem for me is that the camera is not streaming, not the missing temp history.
Having same issue here. The system is essentially useless now. Used to be better but now seems to disconnect once or twice a day. Have to keep going in and resetting by turning off and on. Very annoying and know it is not a wifi issue as all my other house security arlos work perfectly fine. The once camera we really want to rely on keeps failing us.
Unfortunately my wife has abandoned using this as well. I've contacted support only to have them run me through bunch of typical troubleshooting steps only to return to the same issue. The baby monitor is just to inconsistent to be trusted. I believe a lot of issues are related to the mobile app, especially the inconsistency of geofencing. The funny thing is I have 2 Arlo Q cameras and they don't exhibit the problems the baby cam do. Rarely do I go through the effort of ever replying to message boards but stumbled upon this when looking to see if other people were having issues. Unfortunately, it looks like Arlo has not fixed a great deal of the problems. I even have their parent company Netgear's Orbit routers so you'd think they would work perfectly for streaming.
Arlo Fix - the app
Arlo Fix - your incoming network which clearly represents a bottleneck when viewing the cameras through mobile apps
Arlo Fix - how the monitor works with my mobile app when we are both on the same network, don't make me go through your network which would probably fix a lot of reliability issues
Arlo Fix - how you QA products so we don't keep seeing bad results
The Arlo development team is currently investigating reports on this issue. We will provide an update as soon as we have more information to share with the community.
I had no problems with the old legacy app- anyone else having problems? At the moment it’s just not good enough
Look at this rediculous response from support. Basically telling me to go over an endless loop troubleshooting steps which I've already done several times with them on the phone. This just shows how terrible the support around this product is. If you continually keep doing all these steps it will do a good job of distracting you from realizing you bought a piece of garbage. I really wanted to like Arlo but 0% chance I can trust them for my baby and my wife has already gone out and bought other devices.
Arlo, setup and RMA for me so I can get my money back, suggesting I just keep doing the below steps is not acceptable.
Thank you for updating your case. I apologize for the delayed response.
Going back to your case, please try the following steps and test if the same thing happens.
1. Log-in and log-out on the Arlo account.
- log-in using Arlo app.
- log-in using Arlo web. (https://my.arlo.com/#/login)
2. Log-in using different devices.
- use a computer, laptop, tablet, iPad, iPhone or Android phone.
3. Bring the camera close to the router.
- at least 3-5 feet away.
4. Restart the camera.
- click Settings > My Devices.
- select Camera > Restart.
5. Power cycle the camera.
- unplug the camera from the power outlet.
- re-plug it back after 2 minutes.
6. Reset the camera.
- To remove the camera from the account.
a. Log-in to your Arlo account.
b. Go to Settings> My Devices> Camera> Remove Device.
- Long press the reset button for 30 seconds.
- Wait for the blinking amber before re-adding the camera to your account.
the camera always has trouble maintaining a stable live feed no matter if we are viewing from android phone, iphone, or amazon echo show. like it needs to buffer and reconnect all the time. when it buffers it kicks my live stream off of my amazon echo show. every 5-10 minutes i will have to ask alexa to reconnect to camera. Blue status LED stays solid at all times.
all phone apps are up to date.
firmware of camera: 22.214.171.124_808
On top of the buffering issues, the arlo baby cam keeps completely disconnecting once a day. and when it does this nothing will remedy it unless it is power cycled. this is troublesome as i rely on this throughout the day to keep an eye on a sleeping newborn. again blue status LED on camera stays solid even when disconnected (except when power cycling, of course.)
i read through quite a few old threads about similar (same?) issues and i didnt see a definitive solution. all the threads are 1-2 years old. anything I can try to get this working? as pricey as this system is, i really would expect it to work flawlessly.
I have Arlo Baby ABC1000 for the past year, brand new camera, Iphone and Mac updated to last versions, same network all... have not used this device because it keeps crashing.
I have done anything possible to get it to work.
We also have the ABC1000 model and I feel like the Arlo Legacy app worked better than the new app... but even that one sucked. My husband and I have tried pretty much all of these resets that everyone else have tried and it still doesn’t work and frustrates me to no end! The screen is just stuck and it LOOKS LIKE my baby is sleeping peacefully... or just not breathing or moving which is pretty f***ing scary!!! My husband and I have fought about this several times in the wee hours of the morning because he’s the more tech savvy one and I have to wake him to see why it’s not working... Again.
“Yes, I reset the internet and the router. Yes, I reset the base station. Yes, I turned my phone off and on. Yes, I deleted the app and reinstalled it... THREE TIMES. Yes, I tried doing all of that again. You try it now!”
What the definition of INSANITY? Doing the same thing over and over again and expecting different results... YEAH. This device is the epitome of INSANITY!
*pulls hairs out that’s not already falling out on its own*
I agree with everyone here. It has ONE JOB! SIDS is a real scare and seeing my baby on a frozen screen appearing to not move nor breathing is scary! And yes, the issue seems to get worse at night when you need it the most! I started sleeping on the floor in my baby’s room since couldn’t rely on the Arlo Baby to not freeze and turn off during the night. After a night of sleeping on the floor, I ended buying a Vtech audio only monitor at Target the next day so I can at least hear if my baby is crying or not. I always have a lullaby playing (on a BT speaker connected to an old iPhone... cuz I don’t wanna use the Arlo music feature in case that bogs down its primary functions) in his room while he’s asleep so I know if the monitors are working... the Vtech one works just fine with hardly any delay... the Arlo Baby on the other hand... I’m lucky if there’s a delay! Most of the time it’s not working and is just stuck. The screen doesn’t even turn off and just displays the same frozen image for hours.
I bought a cheaper off-label 2.4 ghz camera for my car (cuz I have a hard time seeing what my baby’s doing in his rear facing car seat while I’m driving) which works 1000x better and more reliable than this camera! I’ve been looking at other 2.4 ghz monitors on Amazon since I can’t rely on the Arlo Baby... Which will probably cause another issue with my husband who thinks I’m turning into a crazy baby monitor lady, with my collection of baby monitors!
The other Arlo cams we have seem to work great, that’s why we thought Arlo Baby would be a nice addition to our system. But so far, it’s the most expensive piece of Arlo equipment we have that does the least satisfactory work. Disappointing. We probably would’ve been better off just getting another regular Arlo cam.
Contacting customer support sounds futile and honestly, I don’t have time to call (Let’s be honest, I barely have time to sleep/shower/eat with a newborn baby!) just to be told to do what my husband and I have already tried doing several times.
I just want to follow this thread to see if anyone has any luck on getting the issue resolved or the device returned/refunded.
Over the last couple of weeks, it has been disconnecting once or twice a day. We would go to the camera and power cycle the battery. Lately though, it's happening more frequently and at the time of this righting, it won't even connect. It just keeps saying "connecting..."
Has anyone (Arlo) figured this out yet?
Shayne, you said in an earlier post that the team is reviewing the concerns so many people have posted here. What is going on?
I bought an Arlo Ultra 4 camera system for my home and found the Arlo baby to be an excellent companion for the system (it just makes sense!), but not if I can't monitor my babies!
We can't wait. What are you guys doing about this?
Im also having the same issue with the random disconnects, they are always at the worst possible time as well!
Very close to considering a full refund under Australian Consumer Law as this item is not fit for purpose at the moment...
I am also having the same issues since day one. I think this product is faulty and Netgear (Arlo) is doing a crime selling this product, advertising it as a BABY MONITOR. I think someone must sue this company! How dare you sell this to the public? You must recall ALL the sold monitors and replace them with newer versions or give a full refund. Moreover it looks like the Arlo team lacks any technical knowledge. It's surprising how people like them got an IT job, when they all should be unemployed!